Privacy.
Plain language. No fine-print games.
1. Who We Are
Mane is operated by Christian G Flair LLC, a Florida limited liability company ("Mane," "we," "us"). This Privacy Policy explains what information we collect when you use joinmane.com or related apps, how we use it, and your rights. We aim for plain language, with no fine-print games.
2. Information We Collect
Identity & contact: name, phone, email, profile photo, business info. Booking data: appointment times, services, deposits, no-show history, notes barbers add. Payment data: card last 4, billing address, transaction IDs (full card numbers are stored only by Stripe). Communications: WhatsApp and email content sent through Mane. Usage & device: IP, browser, device type, pages viewed, referrer (via cookies and analytics), and (if you turn notifications on) a push token for that device. Imported data: clients you import (e.g., from Booksy) under your authority and consent. If an operator turns on the AI receptionist, we also keep the transcript and summary of calls answered by it, and a link to the call recording, so the operator can review them.
3. How We Use It
To provide and operate the booking platform; to send transactional WhatsApp messages and email (confirmations, reminders, follow-ups) and push notifications about your own bookings; to send marketing messages only with proper opt-in; to process payments via Stripe; to detect fraud and abuse; to improve features (using aggregate, de-identified data); to comply with legal obligations (tax, accounting, lawful requests). We do NOT sell your personal information and do NOT share it with advertisers for their own marketing.
4. Messaging & Consent
Mane messages clients over WhatsApp (through Meta) and email, and falls back to email when WhatsApp is unavailable. By providing your phone number or email you consent to receive transactional messages about your appointments (confirmations, reminders, changes and receipts) and, only if you separately opt in, promotional messages. Reply STOP on any channel to opt out and HELP for help; opt-outs are honoured across every channel. Standard message and data rates may apply. Frequency varies, typically 1–4 messages per appointment cycle. Operators using Mane to message their own clients must obtain valid consent before adding anyone to marketing campaigns; for marketing, the operator is the sender of record.
5. Push Notifications
If you enable notifications in the Mane app or the browser dashboard, we store a device token so we can alert you about new bookings and changes. On iOS that token is issued by Apple and used only to route notifications to your device through Apple Push Notification service; on the web it is a push subscription issued by your browser. Tokens contain no message content, are never used for advertising, and are deleted automatically when you uninstall the app, turn notifications off, or delete your account. You can revoke this at any time in iOS Settings → Notifications → Mane, or in your browser settings.
6. Cookies & Analytics
We use cookies and similar technologies for essential functions (login sessions), preferences (theme, language), and product analytics. The tools we use are Vercel Analytics and Vercel Speed Insights (aggregate traffic and performance, no cross-site tracking), PostHog (product usage and session insight), Sentry (crash and error monitoring), and the Meta Pixel on our public marketing pages only. The Meta Pixel does not run inside the operator dashboard or the Mane app. You can disable non-essential cookies in your browser settings; some features will not work without essential cookies.
7. Who We Share Data With
We share only with vendors needed to run the service, each bound by their own privacy commitments: Stripe (payments and payouts), Meta (WhatsApp message delivery, and the Pixel on marketing pages), Resend (transactional email), Apple (push notification delivery to iOS devices), Vercel (hosting and analytics), Cloudflare (DNS and CDN), Neon (our PostgreSQL database), PostHog (product analytics), Sentry (error tracking), OpenAI and Anthropic (the AI features, where the relevant booking or message text is processed to generate a reply or summary), and Retell (phone-call handling for operators who turn on the AI receptionist, which processes the audio of the call and produces a transcript and summary). We do not sell your personal information. We may disclose data when required by law, to enforce our Terms, to protect rights and safety, or in connection with a merger or sale of the business.
8. AI Assistants
Operators can choose to be listed for AI assistants, such as Claude or Gemini, through Mane's public connector (an MCP server at https://api.joinmane.com/api/mcp). It is off unless the operator turns it on in their settings, and turning it off removes them right away. For a listed operator, an assistant can read only public information: their name, business name, city, profession, years of experience, bio, Instagram handle, active services with durations and prices, open appointment times, and a link to their booking page. The connector never exposes client data: no client names, contact details, appointment details or booking history. It cannot create, change or cancel a booking or take payment; a booking starts only when the client opens the link and confirms on joinmane.com, where this policy and the operator's rules apply as usual. Mane does not receive your conversation with the assistant, only the request it sends (for example a city, a service or a date) and standard request data such as IP address, which we use for rate limiting and security.
9. Data Retention
We retain your data while your account is active and for as long as needed to provide the service and meet legal obligations. After account closure: client and appointment records are retained for up to 7 years for tax and dispute purposes; marketing email lists until you unsubscribe; product analytics for up to 14 months. Push tokens are removed as soon as a device stops accepting notifications. You may request earlier deletion subject to legal requirements.
10. Your Rights
Wherever you live, you may email hello@joinmane.com to: access a copy of your data, correct inaccuracies, request deletion, opt out of marketing, or withdraw consent for non-essential cookies. California, Colorado, Virginia, and similar state-privacy-law residents have rights under their state laws (we do not "sell" or "share" personal information as those laws define). EEA/UK residents have GDPR rights including portability and the right to lodge a complaint with their supervisory authority.
11. Security
We use TLS encryption in transit, encrypted database storage, signed authentication tokens, hashed passwords, and access controls. Stripe handles all card data under PCI-DSS Level 1. No internet service is perfectly secure. If you suspect an issue with your account, email hello@joinmane.com immediately.
12. Children
Mane is for adults running barber businesses and clients booking services. We do not knowingly collect data from children under 13. If you believe a child has given us information, contact us and we will delete it.
13. International Visitors
Mane operates in the United States. If you visit from outside the U.S., your information will be processed in the U.S. under U.S. law.
14. Changes
We may update this Privacy Policy. The "Last updated" date at the top reflects the most recent version. Material changes will be communicated by email or in-app notice where reasonably possible.
15. Contact
Christian G Flair LLC · Royal Palm Beach, FL · hello@joinmane.com · (561) 888-5567